Shipping policy

Thank you for shopping with Jamify. Every order is prepared with care, and we want you to know what to expect from the time you place your order until it arrives.

📦 Order Processing & Fulfillment

Jamify products are made to order. Most orders are prepared and shipped within 2–7 business days after an order is placed.

During holidays, product launches, high-volume periods, or unexpected production delays, fulfillment may take longer.

Please note that production time and shipping time are separate. Once your order has been produced and handed to the carrier, shipping time begins.

🚚 Shipping & Delivery

Delivery times vary depending on your destination, the product ordered, the fulfillment location, and the shipping carrier.

Estimated delivery dates are provided as estimates only and are not guaranteed. Carrier delays, severe weather, customs processing, holidays, and other circumstances outside Jamify's control may affect delivery.

💳 Shipping Costs

Shipping charges, when applicable, are displayed at checkout before payment is completed.

Jamify currently offers free standard shipping on qualifying U.S. orders of $75 USD or more. Any exclusions or destination restrictions will be shown at checkout.

📍 Order Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow some time for the carrier to update the tracking information after your shipping confirmation is sent.

Orders containing multiple products may sometimes arrive in separate packages and may have separate tracking information.

🌍 International Orders

Jamify serves customers in multiple destinations. International delivery times may vary depending on the destination and customs processing.

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

🏠 Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, contact Jamify as soon as possible.

Once an order has entered production or has shipped, we may not be able to change the delivery address. Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

🔎 Delayed or Missing Packages

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact Jamify so we can investigate the shipment.

A carrier marking an order as delivered does not always mean the package was placed directly at your door. We recommend checking around the delivery location, with household members or neighbors, and with the local carrier when appropriate.

If an order is determined to have been lost in transit, we will review the situation and provide the appropriate resolution based on the circumstances of the order.

⚠️ Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Jamify promptly and include clear photographs of the item and packaging where applicable.

We will review the issue and work to provide an appropriate resolution.

📦 Multiple Shipments

Some orders may be fulfilled from more than one facility. As a result, items from the same order may arrive separately and at different times.

You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise clearly stated at checkout.

💬 Questions About Your Order

If you have questions about shipping or an existing order, please contact Jamify through our Contact page and include your order number so we can assist you as quickly as possible.

Thank you for supporting Jamify.

Represent Jamaica. Live the Culture.