Refund policy

We want you to feel confident ordering from Jamify. Because our products are made to order, each item is produced specifically after your order is placed.

Please review the policy below before completing your purchase.

📦 Made-to-Order Products

Jamify products are produced on demand rather than held as traditional retail inventory.

Because of this, we generally cannot accept returns or exchanges for change of mind, ordering the wrong size, selecting the wrong color, or other customer preference reasons, except where required by applicable law.

We strongly recommend reviewing the product description, size guide, and selected product options carefully before placing your order.

⚠️ Damaged, Defective or Misprinted Items

If your item arrives damaged, defective, or misprinted, please contact Jamify within 30 days of delivery.

When contacting us, please provide:

Your order number
A description of the problem
Clear photographs showing the issue
A photograph of the packaging where relevant

Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund.

You generally will not be required to return a damaged or defective item unless we specifically ask you to do so.

🔄 Wrong Item Received

If you receive an item that is different from what you ordered—for example, the wrong product, design, size, or color—please contact Jamify within 30 days of delivery.

Include your order number and clear photographs of the item received.

Once verified, we will work to correct the order at no additional cost to you.

📏 Wrong Size or Color Ordered

Please carefully check the size guide and your selected product options before completing your purchase.

Because each Jamify product is made to order, we generally cannot offer refunds or exchanges when the correct item was produced and delivered according to the options selected at checkout, except where required by applicable law.

If you believe you received a different size or color from what you ordered, please contact us so we can investigate.

❌ Order Cancellations & Changes

If you need to cancel or change an order, please contact Jamify as soon as possible after placing the order.

We will do our best to accommodate your request if production has not yet started.

However, once an order has entered production, we may no longer be able to cancel it or make changes to the product, size, color, design, or shipping information.

💳 Refunds

If your refund is approved, it will be issued to the original payment method used for the order.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Original shipping charges may not be refundable unless the refund results from a damaged, defective, incorrect, or otherwise eligible order.

📬 Returns

Please do not send products back without contacting Jamify first.

Because many eligible issues can be resolved using photographs and order information, a physical return may not be necessary.

If a return is required, Jamify will provide instructions before the item is sent.

Items returned without prior authorization may not be accepted.

🌍 Customer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Customers in some countries or regions may have statutory cancellation, withdrawal, return, repair, replacement, or refund rights that apply regardless of Jamify's standard made-to-order policy.

Where applicable law provides rights that differ from or exceed this policy, those legal rights will apply.